Teams | Collaboration | Customer Service | Project Management

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How to plan and execute a successful marketing campaign

Every ship needs a captain, and every captain needs a map to guide the journey. The map for your brand’s digital marketing journey depends on the marketing efforts you choose, including the multi-channel marketing campaigns you and your team put together and execute. Ah, execution — the most difficult part of it all. Did you know that the chances of executing a great marketing campaign increase with proper project management?

Anscombe's Quartet - why summary metrics lie

In business, we use summary metrics all the time. A summary metric is just another way of saying you have summarized a series of data into a single data point – like a total or an average. Most of the time, when you report on business KPIs like Revenue, Customer Satisfaction, Acquisition Cost, or Lifetime Value, you’re doing so in the form of a summary metric. But summary metrics can be misleading, because they reduce complex patterns in your data down to simple, singular figures.

Clio Time Tracking: Ways To Use, Key Features, Alternatives

Clio is an industry-leading law practice management and client intake solution that helps legal firms manage all kinds of activities. Its scope includes time tracking, case management, billing software, as well as client and payment management (via Clio connect and Clio payments). But many of its benefits are closely tied to its time tracking functionality. In this Clio review, we’ll explore how Clio time tracking works — its key advantages and main limitations.

ADP Time Tracking: Features, Limitations, 5 Alternatives

ADP is a Human Resource (HR) and payroll management solution that also provides time tracking data to help you with Human Capital Management (HCM). With time tracking data, you can boost your staff’s productivity, create optimized schedules, and pay employees accurately for their labor. So, how effective is ADP time tracking? In this article, we’ll explain how to track time with ADP’s native time tracking tool and describe its features and limitations.

Best Project Management Software For Architects

Every profession brings its own challenges, its own hurdles to surmount in order to carry out your job properly. Architecture is a profession where technology has made inroads, though there is a strong argument that while tech may help architects, it will never replace them. One area where tech can help architects to their job better is in managing projects. By utilizing best project management software for architects, they can lift off a major workload from head.

How Courier Became HIPAA Compliant

When thinking about handling PII (Personally Identifiable Information) for SaaS companies, standards like SOC 2 compliance and GDPR immediately come to mind. One of the most sensitive types of information for a tech company to handle, however, is actually PHI, or protected health information. To be able to handle this type of data, a company must become HIPAA compliant.

How to Conduct Performance Evaluations for Remote and Hybrid Teams

Performance appraisals are a stressful time for both employees and managers, but they don’t have to be! Discover how the way we measure performance for remote and hybrid teams has changed and how you can conduct better remote performance assessments. Find out how computer tracking software can help!

10 best practices to effectively manage distributed teams

Working from home is the new norm, with most employees embracing remote work. Flexible work models have plenty of benefits for both employees and companies while having little to no negative impact on productivity levels. However, distributed teams have their own challenges. Managers must adapt to workers in different time zones, implement asynchronous communication, and ensure remote workers are still engaged.

5 Key Steps to Switch Service Desk Provider

A service desk is a key tool in providing customer support, and is one of the main points of contact between your IT organization and your customer base; a crucial component of any ITSM strategy. Sometimes, though, things can fall into disarray with your current service desk software, and you find yourself looking to switch service desk provider. This isn’t an easy task.

How Can a Board Portal Improve the Cybersecurity of Financial Institutions?

Security should be the utmost concern for all financial institutions for various reasons. Top on the list is to protect customer and client assets. By strengthening cybersecurity measures, financial companies can ensure that customer data is protected — eventually securing trust from stakeholders. This calls for financial boards to integrate advanced security measures across all governance practices, including meetings and data management.