Teams | Collaboration | Customer Service | Project Management

November 2024

How to Create a Productive Morning Routine to Start Your Day Right

Your morning routine sets the tone for your entire day. Whether you’re juggling a demanding job, pursuing personal goals, or simply striving to be more organized, the way you start your morning can have a ripple effect on your productivity, energy, and mood. Crafting a structured and purposeful morning routine is not about rigid schedules; it’s about creating a framework that supports your best self.

GDPR Requirements for Employee Monitoring: A Comprehensive Guide

With the increasing adoption of employee monitoring tools in workplaces, organizations in the European Union (EU) must navigate the General Data Protection Regulation (GDPR) to ensure compliance. Employee monitoring can provide valuable insights into productivity and security, but it also raises significant privacy concerns. GDPR establishes clear rules to balance organizational needs with employee privacy rights.

Automation without alienation: Avoiding the pitfalls of overreliance on technology

The workplace has always been a reflection of its era’s technology. From the assembly line innovations of the early 20th century to the dawn of personal computing, each leap forward has brought profound changes to how we work. Yet few shifts have been as rapid—or as transformational—as the rise of automation in recent years.

16 Best Daily Planner Apps for Improved Productivity in 2025

I used to start my mornings with the best intentions. But by the time afternoon rolled around, my to-do list had somehow doubled instead of shrinking. Missed deadlines, overlapping tasks, and that nagging feeling that something important had slipped through the cracks — it was exhausting. That’s when I discovered some powerful daily planner apps. These apps are super helpful and keep me organized by scheduling tasks, deadlines, and reminders in one place. Here’s the exciting part!

Top 10 Lead Management Software for Small Business

Keeping track of leads is like juggling a dozen balls while trying to keep your eyes on the prize—closing the deal. For small businesses, where every lead counts, a messy spreadsheet or sticky notes on your desk just won’t cut it anymore. That’s why understanding and optimizing your lead management process is crucial. That’s where lead management software for small businesses steps in, acting like your digital sales assistant.

Project Management Essentials for Accounting Firms

Managing audits, tax filings, and client requests can be overwhelming—but effective project management changes everything. With the right tools, you can meet deadlines, stay organized, and keep clients happy—no more late-night stress over missing spreadsheets! The global project management software market was estimated to be worth USD 6.59 billion in 2022. It will expand at a compound annual growth rate (CAGR) of 15.7% from 2023 to 2030.

Top 14 HR analytics software solutions for 2024

The choice of HR analytics software is an important decision that can significantly impact your organization’s human resources strategy. Are you using the right tools to turn workforce data and people analytics into better HR decisions? HR analytics software transforms how businesses track, understand, and develop their workforce, enhancing employee experience by providing essential metrics and predictive insights that support better decision-making.

How Project Management Software Transforms Your Development Process?

Successfully navigating multiple projects, hitting deadlines, and orchestrating complex processes is a constant balancing act. This is the reality for 85% of individuals associated with technical project management and constantly managing multiple projects simultaneously. However, wouldn’t it be possible to have a better solution? A method that can help you conquer the chaos, outplay the deadlines, and have an excellent night’s sleep?

Top 15 Project Management Tools for 2025

Are you looking for the best project management tool for 2025? You are in the right place. We have done that and been there, so we know how hard it is in today’s work world to get projects completed on time. So, in today’s post, we have got you covered with useful insights to help you find the best tool or software to effectively manage your projects.

How to create a content calendar for social media

Creating a content calendar is essential for streamlining social media management, allowing for advanced planning and cohesive messaging across various platforms. By using a social media calendar, teams can balance evergreen and timely content, track important dates, and coordinate with cross-functional collaborators effectively. Understanding how to create a content calendar is invaluable for maintaining a consistent, high-quality social media presence and optimizing audience engagement.

5 Project Management Software that Integrate with Salesforce

Looking for Salesforce project management tools that go beyond the basics? While Salesforce offers its own project management apps, you might find yourself needing more advanced features. Maybe you need accounting integrations with Salesforce. Or maybe you need features to improve employee resource utilization. Whatever your reasons, use our guide to the top five project management tools that integrate with Salesforce to find the best fit.

10 Causes of Project Cost Overruns And How to Solve Them

As Wellingtone’s annual “State of Project Management” report notes, project cost overruns are a near-universal pain point—only 34% of respondents said they “mostly or always complete projects on budget.” And even though overspending is common and frustrating, it’s mostly preventable (we know that no plan is 100% perfect).

How to create a project timeline in 7 simple steps

Wondering how to transform your project management game? Learn how to streamline your tasks and dependencies by creating an adaptable project management timeline that's suitable for any industry and profession. Managing a project? Viewing work in a timeline—instead of a spreadsheet or disorganized to-do list—is one of the benefits of project management. A timeline can show you how all the pieces of your plan fit together. So, why haven't you made one yet?

7 PSA Software To Try For Your Agency or Consultancy

Professional Services Automation (PSA) software helps businesses streamline project management, resource planning, invoicing, and financial tracking. It’s an essential tool for firms relying on service delivery, such as consulting, IT support, design, or marketing, by centralizing operations and minimizing inefficiencies. Below is a comparison of 7 top PSA tools designed to optimize your business processes.

Top 12 Logistics Management Software Tools in 2025

Customers expect on-time delivery with zero scope for errors today. However, delivering on their expectations (pun intended) is not always easy due to layered sales channels, mismanaged logistics processes, ever-increasing online orders, and poor inventory management. A custom logistics management software bridges the gap between drivers, inventory, and deliveries.

Talent Analytics: Definition, Benefits, and Examples (2025)

In the evolving landscape of talent management, talent analytics has emerged as a game-changer for HR and business leaders. As organizations continue to adapt to shifts in remote work, diverse workforce demands, and competitive talent markets, data-driven decision-making has become essential. Talent analytics empowers companies to understand their workforce better, predict future trends, and make informed choices that align talent strategies with business goals.

IT capacity planning: A complete guide for 2024

Managing your IT processes without a plan can feel like you’re constantly putting out random fires—always reacting to issues rather than preventing them. If you’ve ever struggled to get a clear picture of your IT resources, IT capacity planning is here to help. It’s the solution to avoiding those stressful moments. In this post, we chat through the essentials of IT capacity planning, and why it matters.

Mastering agile capacity planning: Strategies, techniques, and tools

Are you struggling with last-minute changes or finding it difficult to have enough resources available when priorities shift? Agile capacity planning helps tackle these challenges head-on. Unlike rigid traditional planning, agile capacity planning gives you the flexibility to adapt to unexpected changes. Your team stays balanced, and you avoid burnout, all while keeping projects on track.

What is Employee Experience Management? A Guide to Improving the Modern Workplace

Employee experience management (EXM) is a strategic approach to fostering a positive, productive, and engaging work environment for employees. By focusing on improving the experiences employees have throughout their journey within a company, organizations can drive better engagement, reduce turnover, and boost productivity. This article will delve into what employee experience management is, why it matters, and how businesses can implement effective EXM practices to create a thriving workplace culture.

New in HEY! Power Through New

Power Through New is an easy way to power through your unread messages without interrupting your flow. At the top of the New For You section of your Imbox, click Power Through New. All unread emails are displayed one on top of another. Use the buttons to the right of each message to take action. Reply Now, Reply Later, Set Aside, Bubble Up, or mark a message Seen — all without leaving the page.

Your go-to guide to agile workflows: What they are, how they work, and how to get your team on board

If your business is anything like the 300 or 400 million other businesses operating globally today, you probably face challenges like tight deadlines and the constant need for actionable feedback. Without a flexible system, these pressures can lead to missed opportunities and inefficient processes. This is where an agile workflow comes in, to help your team stay on top of every project and hit deadlines by breaking up big tasks into small ones.

How a multi-entity agency saved over two days a month on reporting, with live dashboards

Before Scoro, Saentys was using a range of systems to run its daily operations: This resulted in project management, time tracking, and billing being spread across different systems, creating challenges throughout the business. In 2021, Saentys decided to transition to Scoro to improve their processes. This is what they were able to achieve.

Seamlessly modify all your items using our selection tool

There is no limit on how many items you can have in OneDesk. As such, you can create custom work views that filter, group, and sort your items according to your needs. OneDesk now offers the ability to select all, deselect all, and multi-select in a given view. The feature enables you to quickly select all items to modify or move them. You can also clear your selection by deselecting all.

Dashboard reporting: Your ultimate guide to data clarity

Many teams struggle to keep track of performance metrics and make sense of the endless streams of data from various platforms. If you're tired of digging through spreadsheets and dealing with reports that seem outdated as soon as you check them, dashboard reporting is just what you need. This guide walks you through what dashboard reporting is, how it compares to static reporting, and the different types of dashboards available.

How to document and embed best practices that stick with Harv Nagra

Are you battling with inconsistent processes, bad practice and poor staff training? In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity. Harv shares his best tips on: Creating an agency handbook – to create a single source of truth for your business, and help your team work consistently Choosing the right documentation tools – specific tools that are helpful in documenting and communicating workflows.

How to build strong client relations: Practical strategies for better relationships

Want to know how to get your clients to stick around? Build strong relationships that go beyond simply delivering a service. When you invest in client relations, you create lasting partnerships that drive loyalty, satisfaction, and referrals. In this blog post, we explore what client relations means, why it matters, and how you can cultivate connections that benefit both you and your clients through actionable strategies.

Client communication: Your step-by-step guide to better business relationships

Do you want to build better relationships with your clients? Great communication is the key! By improving how you interact with clients, you can create a more positive experience, leading to stronger relationships and successful projects. In this blog post, we explore easy-to-follow tips for effective client communication. You’ll discover best practices for keeping clients informed, understanding their needs, and building trust. Let’s get started.

The ultimate guide to timesheet conversion for payroll management

Timesheet conversion is essential for businesses that track employee hours. Turning standard tracked time (hours and minutes) into decimal time makes payroll calculation a lot easier for companies. However, many firms have trouble with accurately calculating decimal time, resulting in problems when compensating employees. But don’t worry! In this article, we’ll tell you why timesheet conversion is important and how you can convert time for the payroll process.

Quiet Quitting: What It Is and How It Impacts the Workplace

In recent years, the term “quiet quitting” has gained attention as employees silently disengage from their jobs without actually resigning. Unlike traditional quitting, this phenomenon is characterized by workers doing only the bare minimum required to keep their positions, withdrawing from extra responsibilities, and refraining from going the extra mile.

Float Project Management: The Complete Guide

When talking about float project management, we don’t in any case mean the floating decimal point. So, what is it? Managing projects can be a painstakingly challenging task, even if everything is in order and accordingly planned. The idea here is that no team wants their projects to have obstructions and the workflow to be jittered. They all want to meet project deadlines and go home stress-free at the end of the workday.

What is project planning? How to write a successful project plan

Organize your projects with project plans to keep things on track—before you even start. A project plan houses all the necessary details of your project, such as goals, tasks, scope, deadlines, and deliverables. This shows stakeholders a clear roadmap of your project, ensures you have the resources for it, and holds everyone accountable from the start. In this article, we teach you the seven steps to create your own project plan.

What's new in Asana | November 2024

Welcome to the November edition of What’s New in Asana. First, use AI to create charts in projects based on simple text instructions. Next, combine the power of portfolio rollups with the flexibility of formula custom fields to create tailored data aggregations within portfolios. Finally, update access levels on portfolios to provide more custom control over access and permissions.

Client management: Building relationships that stand the test of time

Knowing how to manage client relationships well will set you apart from your competition. Good client relationships lead to repeat business and can turn customers into fans who spread the word about your brand. In this post, we break down the basics of client management, explain why having strong skills in this area is so important, and give you some practical examples to help you build trust and keep clients coming back for more. Let’s jump in!

10 best remote workforce management tools & software of 2024

To manage a distributed team, you need solutions for keeping everyone connected, tracking tasks and projects, and monitoring time and schedules to maximize productivity across time zones. But to choose the right remote workforce management software, you have to consider several factors, including: This article explores the top tools for managing remote employees to help your business operate more efficiently and enable your team to work better from anywhere.

December 2024 Version Update: Calendar Event Invites & Time-Off Report

With the end of the calendar year approaching, we’ve focused our December update on enhancing the calendar and time management features. From sending calendar event invites from Scoro to a new time-off report and other usability improvements, we’ve packed in something useful for everyone!

6 Key Steps for Effective Strategic Workforce Planning

Workforce planning is a critical component of ensuring that an organization has the right talent in place to achieve its goals both now and in the future. With the business environment constantly evolving due to technological advancements, economic shifts, and talent shortages, strategic workforce planning has never been more essential. This guide outlines six key steps to effective workforce planning and how companies can use it to drive long-term success.

Calculating project profitability: Tips and techniques for success

Improving a project’s profitability means you earn more money while still delivering high-quality results to your clients. Everyone wins. But it can be hard to keep track of your project’s financial health because of tight deadlines and rising costs. If that sounds familiar, this post will help you. Keep reading to learn what project profitability is, how to calculate it, and ways to improve it. We cover important topics like project revenue, direct costs, and key financial metrics.

3 Best Practices for Non-Profit Campaign Project Management

Managing campaigns in a non-profit organization is complex, especially with limited resources and high expectations for impact. Effective campaign project management ensures that each initiative not only meets its goals but also aligns with the organization's mission, budget, and timeline. With the right approach, non-profits can maximize their outreach, maintain transparency, and drive greater engagement among stakeholders and communities.

Top HR Software Solutions in UK

Effective Human Resource (HR) management is essential for any business, encompassing key tasks such as recruitment, payroll, employee engagement, and performance evaluation. Handling these tasks manually can be inefficient and prone to mistakes. HR software offers a streamlined solution, automating these processes and increasing overall efficiency. With a wide range of HR software options available in theUK, it’s important to choose the right one for your business.

10 Hybrid Work Schedule Examples: Benefits, Challenges, and Strategies for Success

The hybrid work model has rapidly gained popularity, offering employees the flexibility to split their time between working remotely and in the office. This approach caters to a range of preferences, helping businesses strike a balance between productivity, collaboration, and employee satisfaction. However, implementing an effective hybrid work schedule comes with its own set of challenges, such as ensuring fairness, maintaining cybersecurity, and fostering collaboration.

Top 6 workforce analytics metrics to track for maximum productivity

Are you tracking the right workforce metrics to truly understand and boost your team’s productivity? Having accurate data is now essential for companies wanting to improve efficiency, prevent burnout, and make smart decisions that drive growth. By focusing on key workforce metrics, you can better support your team, boost employee engagement, and make choices that drive your company’s success.

Using Basecamp for QA | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on November 6, 2024), the two-person Quality Assurance team from 37signals walk through how they use Basecamp for QA. They share best practices for organizing projects for their QA function and answer customer questions live. Timestamps: For follow up questions, reach out to support@basecamp.com.

What Is Staff Augmentation? How Can It Benefit Your Team?

Staff augmentation is a flexible outsourcing strategy that allows companies to add specialized talent to their teams as needed. Rather than hiring permanent employees, businesses can temporarily “augment” their staff with skilled professionals from an external provider to fill gaps, complete projects, or support ongoing tasks. This model enables companies to access talent quickly, optimize costs, and stay competitive in a fast-changing business environment.

We've improved our Mobile-Friendly customer portal applications

Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.

Asana customers break down their favorite features

What makes Asana a must-have for cross-functional teams? Hear from our inspiring customers as they share the Asana features they love and rely on. From task automations to integrations and multi-homing, these powerful capabilities simplify complex workflows, helping teams cut through the noise and stay focused on their most important work.

Augmentation vs. Managed Services: Which Model is Right for Your Business?

In today’s competitive business landscape, finding the right staffing model is crucial for companies aiming to optimize productivity, control costs, and gain a strategic edge. Staff augmentation and managed services are two popular outsourcing models, each offering distinct benefits and challenges. Choosing between these models depends on factors like the scope of the project, available resources, and the desired level of control.

How to use MS Teams [2024 step by step guide]

As remote and hybrid work environments become the norm, many teams rely on virtual communication tools like Microsoft Teams for seamless collaboration. If you’re new to Microsoft Teams, navigating its features can be a bit overwhelming. This step-by-step guide will help you get started using Microsoft Teams effectively for video conferencing, team collaboration, and more.

The 4 taxes that bankrupt your workday: State of Work Innovation 2024 sneak peek

Clocking in at 9 a.m. and heading out at 5 p.m. is no longer the norm. More and more knowledge workers are adopting hybrid and flexible schedules, with asynchronous workflows and cross-functional teamwork taking the place of in-person meetings and siloed knowledge.

How Asana uses work management to power digital roadmap planning

Digital roadmapping isn't just about creating a to-do list of projects—it's about making smart choices that drive real results. A clear and well-prioritized roadmap requires aligning with stakeholders, setting clear priorities, and making tough trade-offs. Dani Spires, Head of Digital at Asana, knows this challenge inside and out. “As a digital team, we have to support the evolving needs of the business while also pushing forward technical initiatives.

The Tech Hiring Freeze and Slowdown: What It Means and How to Navigate It

Over the last several months, the tech industry has seen a noticeable hiring freeze and slowdown, a shift that has impacted both job seekers and employers. Once known for aggressive hiring practices and rapid growth, many tech companies are now taking a step back due to a combination of economic uncertainties, evolving market needs, and budget restrictions. For tech professionals and those involved in recruiting, this slowdown presents unique challenges, but also opportunities for growth and adaptation.

The 8 best project management timeline templates in 2024

Are you feeling swamped by deadlines? You’re not alone! Managing a project can get messy pretty quickly without the right tools. That’s where project management timeline template comes to the rescue. Whether you're juggling multiple projects or just trying to streamline your workflow, a project timeline template could be just what you need!

What is program management? Examples, skills & best practices

Program management is the management of multiple related projects at the same time. A program is a set of interconnected projects overseen by a program manager whose main goal is to ensure that all work ties back into company-wide goals and objectives. Learn more about how program management works, what a program manager does, and the potential benefits of using program management in your own work.

Read this if you're still managing your work in spreadsheets

Ever feel like you're trying to cut down a tree with a Swiss Army knife? Welcome to the world of managing modern work with spreadsheets. Sure, that trusty little spreadsheet has useful tools, but when it comes to the heavy lifting of modern collaborative work, you need something with actual horsepower.

8 Surprising Employee Time Tracking Secrets You Should Know

Do you know how much time your employees spend on their work? Employee time tracking software can help you answer that question. By tracking the time employees spend on each task, you can better understand how they spend their time. This information can help improve productivity and ensure your employees are working efficiently. We will discuss eight secrets to employee time tracking that you should know!

Asana tips: Everything you need to know about Workload

How much clarity do you have into your team’s workload? If you answered “not a lot,” you’re not alone. In fact, 1 in 4 businesses say they either have no process in place or rely on “gut feel” to distribute work. As a result, a whopping 80% of employees report feeling overworked and close to burning out.

IT process automation

IT teams face a lot of challenges in today’s tech-driven world. You’re constantly juggling repetitive tasks—like software updates and help desk requests—which can feel like a never-ending cycle. This leaves little time for the strategic work that drives the business forward. On top of that, there’s pressure to keep systems running smoothly while maintaining security measures. Manual processes can lead to mistakes, resulting in downtime or security breaches.

5 Tips for Creating Effective Workload Management

Did you know that more than half of organizations have experienced a failed project within the past year? While it’s easy to blame market conditions, competitors, or insufficient resources, the usual culprit is often much closer to home. A lack of effective workload management, strong leadership, and streamlined processes are common factors that impact a project’s success.

When is the Best Time for Businesses to Outsource to India?

There are many reasons why business owners may outsource to India. India is known for its low labor costs, and many Indians speak English as a second language, making communication easier. For example, outsourcing to Indian developer software could save the cost 65% compared to developers’ cost from western countries. Additionally, the country has a rapidly growing economy and is known for its high-quality production.

How to create the perfect design brief template

Working in design and marketing is often fast-paced, as trends change quickly—what's relevant today might not be relevant tomorrow. As a result, agencies often face several challenges as they juggle multiple clients, manage tight deadlines, and try to keep everyone on the same page. Miscommunication and unclear expectations can result in frustration and wasted time.