Teams | Collaboration | Customer Service | Project Management

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What is an Example of Change Management? View Real-world Examples

Change is an inevitable facet of any organization’s evolution. Nevertheless, effectively navigating change can prove to be a formidable challenge, particularly when a well-defined strategy is absent. Achieving successful change management entails a delicate balance of interpersonal acumen, a deep comprehension of processes, and a critical need for software solutions to streamline and support the change management process.

Want to know 5 powerful ways AI boosts customer service efficiency?

In this video, we reveal the top ways teams can leverage #ArtificialIntelligence in customer service to improve customer satisfaction, boost efficiency, and lower costs. Why choose Zendesk #AI? Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Unlocking Efficiency: Employee Idle Time Tracking Software

In the current dynamic organisational circumstances, maximizing efficiency is important. Employee idle time may significantly hinder achieving this goal. However, companies can now efficiently monitor and control the productivity of their personnel through the introduction of employee IDLE time-tracking software. In this extensive post, we will go into the realm of employee IDLE time-tracking software, exploring its features and advantages as well as how it can completely transform your workplace.

How to Dramatically Improve Your Sales Team's Performance: 22 Tips

The premise is simple: by improving your sales team’s performance, your team will generate more sales, ultimately leading to higher profits. Therefore, make sure you take note of the following twenty-two helpful tips so that your sales team’s members can dramatically enhance how well they perform.

Synapse now lives at github.com/element-hq/synapse

Hi all, As we announced in November, Element is switching to use the Affero General Public License (AGPLv3) for its future contributions to Synapse and related backend Matrix projects. The repositories will live at github.com/element-hq (newly renamed from our old outdated name of github.com/vector-im); we’re switching them over starting today, commencing with Synapse.

Transforming the work experience: Simpplr tops most use case rankings in 2023 Gartner Critical Capabilities for Intranet Packaged Solutions report

Our mission is to transform the work experience for billions of people across the world — and we’re thrilled that our top ranking in the prestigious 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report shows we’re on the right path.

Pioneering digital accessibility with BITV 2.0 certification

Accessibility is of paramount importance to Rocket.Chat, as we believe that communication tools should be available to all, irrespective of their technical prowess or physical abilities. Accessibility is the cornerstone of our commitment to inclusivity, community and collaboration in regulated organizations. Rocket.Chat recently got BITV 2.0 certified, making it the first-ever collaboration platform to accomplish this feat, not just in Germany but globally.

6 Key advantages of business networking for professionals

In an era where who you know often proves as valuable as what you can do, effective business networking is more than a mere exchange of business cards at industry events. It's a strategic and powerful tool that can propel professionals to new heights in their careers. In fact, statistics show that around 80% of professionals find networking essential to their career success. In this article, we’ll delve into the six key benefits of networking in business for you as a professional.

Best Service Desk Software in 2024: Top 14 Solutions

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.