The role of an HR manager today goes beyond administrative duties; it’s about being the strategic backbone of an organization. With 65% of HR leaders highlighting employee engagement as their top challen Introductionge, according to a recent HR survey, the importance of choosing the right workforce management tool cannot be overstated.

Workforce productivity software is a powerful tool that helps businesses optimize and streamline their operations to improve efficiency and performance. It encompasses a range of features and functionalities designed to enhance communication, collaboration, task management, and overall employee productivity. Reputed software provider, G2, emphasizes the significance of utilizing such applications to drive success in today’s competitive business landscape.

Hi all, As we announced in November, Element is switching to use the Affero General Public License (AGPLv3) for its future contributions to Synapse and related backend Matrix projects. The repositories will live at github.com/element-hq (newly renamed from our old outdated name of github.com/vector-im); we’re switching them over starting today, commencing with Synapse.

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

Our mission is to transform the work experience for billions of people across the world — and we’re thrilled that our top ranking in the prestigious 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report shows we’re on the right path.

Accessibility is of paramount importance to Rocket.Chat, as we believe that communication tools should be available to all, irrespective of their technical prowess or physical abilities. Accessibility is the cornerstone of our commitment to inclusivity, community and collaboration in regulated organizations. Rocket.Chat recently got BITV 2.0 certified, making it the first-ever collaboration platform to accomplish this feat, not just in Germany but globally.

Your call center is likely your last line of defense to a customer potentially leaving for the competition. Here’s how to achieve the best possible call center results.

The Dupont Schedule is a powerful tool that can improve productivity and increase employee satisfaction. Learn how to implement it effectively with Insightful's employee monitoring software and discover tips and best practices for managing employee schedules.

Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.