Teams | Collaboration | Customer Service | Project Management

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rocket.chat

Product Roundup: What's new in Rocket.Chat 7.2

Jan 7, 2025 By Pavithra Sudhakar In Rocket.Chat
As we step into the new year, we’re excited to introduce updates that enhance your workspace security, increase team productivity, and make the work of Rocket.Chat admins easier and more streamlined. Let’s dive into the latest updates that will help you stay organized and connected like never before.
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wire

AT&T and Verizon China Hack: End-to-End Encryption is Critical But Not Enough

Jan 7, 2025 By Alex Henthorn-Iwane In Wire
The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.
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asana

How to streamline performance reviews with Asana AI: Tips from Asana's head of digital

Jan 6, 2025 By Dani Spires In Asana
As a team leader, I’ve always believed that performance reviews are more than just a checkpoint—they’re a chance to connect with your team on a deeper level. It’s about more than just reviewing work; it’s about diving into the skills and growth opportunities that drive careers forward. For my team, performance reviews are key moments to reflect on progress, celebrate achievements, and identify areas for improvement.
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chanty

Best Mobile and Online Messaging Apps for Teams

Jan 6, 2025 By Yelyzaveta Hodun In Chanty
Have you ever been right in the middle of something important, realizing that there’s a very important message you need to check, but it’s on another device? Maybe it’s on your desktop app, but you’re stuck on your phone scrolling through to find it. These little interruptions tend to slow everything down when time is of the essence. This is where mobile and online messaging apps come in.
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chanty

Mastering the Employee Engagement Survey Process

Jan 6, 2025 By Anastasia Matveyeva In Chanty
Ever asked how your team really feels about work? Not on a casual lunch, not in that one weekly meeting where everyone nods and says all’s fine, but really ask? It’s quite easy to believe everything will be OK since projects are on track and deadlines met. But there may be frustrations, burnout, or ideas waiting to be voiced beneath the surface. That is where your employee engagement survey comes in: the “truth serum” of your workplace.
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scoro

Project Resource Management: Guide for Professional Services

Jan 6, 2025 By Team Scoro In Scoro
Running into frequent issues with project delays, excessive non-billable hours, or imbalanced workloads? Problems like these can seriously compromise profitability and client relationships. Keep your projects, teams, and budgets on track by getting a handle on resource management. Here are the basics.
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teamsupport

Using Live Chat to Mitigate Churn in the SaaS Landscape

Jan 6, 2025 By Amanda Davis In TeamSupport
The SaaS market is fiercely competitive, with countless solutions vying for customer attention. Retaining clients and ensuring renewals is crucial for business sustainability and growth. One of the proven strategies to mitigate churn and boost customer retention is the implementation of live chat. Let’s explore the importance of live chat for SaaS companies, and how a solution like TeamSupport can play a pivotal role.
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exoprise

How MSPs Provide SaaS, UCaaS, and Network Monitoring

Jan 3, 2025 By Brad Saville In Exoprise
With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet and exceed their clients' demands, who depend heavily on these cloud solutions, MSPs need robust Digital Experience Monitoring (DEM) tools. These tools are essential for identifying application performance issues, maintaining service quality, and ensuring an optimized end-user experience.
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How Workstatus Keeps Hybrid Teams Connected & Productive | Workforce Management Tool

Jan 3, 2025 By Workstatus In WorkStatus
Struggling to keep your hybrid teams connected and productive? Workstatus is here to help! In this video, discover how Workstatus, an all-in-one workforce management tool, addresses key challenges faced by businesses with hybrid work setups — from communication breakdowns to productivity tracking and task management. What you'll learn in this video: How Workstatus enhances team collaboration Productivity analytics and time tracking Managing projects with ease Building transparency and trust with detailed reports & optional screenshots.
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