Teams | Collaboration | Customer Service | Project Management

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4 Key IT Operations Practices for Better Management

Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and consumer demand slows, companies plan to cut costs and do more with less. But what does all this mean for you? Amid this uncertainty, the IT operations department must adapt well to these changes. Because if they don’t, the business they support will be disadvantaged.

12 Brainstorming Techniques To Foster Creativity

Where to get ideas? It can’t be all about having a shower day and night, walking a dozen miles, or hanging out with your muse daily. We can’t rely only on those magic rituals considered adequate for some of us in our daily work. There must be specific tools you can use anytime you feel stuck or need help knowing where to begin. And they do exist. Welcome brainstorming techniques!

Using the Basecamp Message Board

The Message Board in Basecamp is the perfect place to make announcements, pitch ideas, pose a question, or share progress. And in many cases, it can replace emails. In this video, Kimberly from Basecamp's Customer Success team does a deep dive into the Message Board to show all of its features and how it can help you keep your work organized. Timestamps: Other Basecamp video tutorials.

Craft.io Now Integrates with Figma, InVision, and Adobe XD

While Craft.io is already the most complete product management platform available today, we’re always looking for more ways to build on that unique value proposition — and help companies centralize and streamline more of their work. With our latest design tool integrations, we’ve brought a key aspect of Product Managers’ and Designers’ workflows into the Craft.io workspace.

How To Have A Productive Day: 11 Killable Tips

As the demands of our daily lives become increasingly complex, it is essential to have a productive day to keep up. Recent studies have found that remote workers are 13% more effective when they work from home as opposed to in an office environment. However, it can be difficult to remain motivated and focused when working remotely or from home. That is why we have collected 10 killable tips for having a productive day.

Zendesk Customer Experience Trends 2023 - AI is Evolving #shorts

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

6 best open-source Twilio alternatives

Twilio is one of the big names in the space of omnichannel communication. However, it’s not the only one! As technology advances, more businesses seek communication solutions offering better flexibility and security. While Twilio remains a giant in this bustling metropolis, there is now a multitude of open-source alternatives that offer unique features and benefits. These alternatives may provide additional capabilities and advantages, depending on the situation.

The Ultimate Guide to Improve Employee Experience

When we talk about Experience Management, we mean using data collected from customer interactions to understand their experiences with your business comprehensively. However, we tend to associate customers with an organization's end-users, leaving out another company touchpoint that should be cared for: employee experience (EX).